Frequently Asked Questions
What are research peptides? ▼
Research peptides are short chains of amino acids synthesized for laboratory and scientific research purposes. They are used to study biological processes, protein interactions, and potential therapeutic applications. All our products are strictly for in-vitro research use only and are not for human consumption.
How do I place an order? ▼
To place an order, simply browse our product catalog, select the items you need, and contact us via email at veltrixpeptide@gmail.com or phone at +1 208 6483160. Our sales team will assist you with pricing, availability, and shipping options.
What payment methods do you accept? ▼
We accept bank wire transfers (T/T), Western Union, MoneyGram, Bitcoin, and other cryptocurrency payments. Payment terms are typically 100% in advance for new customers, with flexible terms available for established business partners.
How is shipping handled? ▼
We ship worldwide using reliable carriers including FedEx, DHL, UPS, and EMS. All shipments are discreetly packaged with temperature control when necessary. Tracking numbers are provided within 24-48 hours after dispatch. Shipping costs vary by destination and order weight.
Do you provide COA (Certificate of Analysis)? ▼
Yes, every product batch comes with a Certificate of Analysis (COA) including HPLC purity data, Mass Spectrometry results, and other relevant analytical data. COA reports are available upon request before or after purchase.
What is the minimum order quantity (MOQ)? ▼
Minimum order quantities vary by product. For most peptides, the MOQ is 1 kit (typically 10 vials). For bulk orders, we offer significant discounts. Please contact our sales team for specific MOQ details for your products of interest.
How should I store peptides? ▼
Lyophilized (freeze-dried) peptides should be stored at -20°C in a frost-free freezer, protected from light and moisture. Once reconstituted, peptide solutions should be stored at 2-8°C and used within the recommended timeframe. Avoid repeated freeze-thaw cycles.
Can I get a sample before bulk order? ▼
Yes, we offer sample quantities for most products. Sample orders allow you to verify product quality before committing to larger purchases. Sample shipping costs are typically covered by the buyer. Contact us for sample availability and pricing.
Are your products for human use? ▼
No. All products sold by Veltrixpeptide are strictly for laboratory research and analytical purposes only. They are NOT for human or animal consumption, NOT for diagnostic or therapeutic use, and NOT for use as food additives, drugs, or household chemicals.
What is your return/refund policy? ▼
If there are quality issues with a product verified by independent testing, we will provide a replacement or refund. Claims must be made within 14 days of delivery. We do not accept returns on opened products due to quality control requirements.